Shipping policy

Shipping Policy

Last updated: September 17, 2026

Thank you for shopping with [STORE NAME]. Below you’ll find information about our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Please note that orders may take slightly longer to process during busy periods, weekends, or public holidays.

2. Delivery Times

Estimated delivery times are:

  • UK: 5–10 business days

  • United States: 5–12 business days

  • Europe: 5–12 business days

  • Rest of World: 7–15 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to customs, couriers, weather, peak periods, or circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable shipping offers will be clearly displayed on our website.

4. Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

5. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If you provide an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We may ask you to allow additional time for delivery before considering an order lost, particularly where tracking indicates that the package is still in transit.

7. Customs and Import Charges

For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

8. Contact Us

If you have any questions about your order or shipping, please contact us:

[STORE NAME]
Email: [YOUR CUSTOMER SERVICE EMAIL]
Website: [YOUR WEBSITE]